Coffee Triangle Vacations from $285

The hotel room was good. The pillows were a bit hard for me. Staff were friendly and cleaned well. The minibar was well stocked. The TV was much better than in cheaper hotels. Based on room and service, I’d stay again—except the lift didn’t work one night, so I had to walk up six floors. However, the breakfast setup would make me reconsider. You must fill out paperwork daily and hand it in quickly, as food is made first-come, first-served. If your paperwork isn’t picked up right away, you wait longer—an unnecessary hassle on vacation. Breakfast offers one drink from three options and eight food choices, always the same. Service is slow; one day we waited over an hour, which is simply unacceptable. Last year, I stayed at a cheaper hotel with slightly lower room quality, but they had a daily buffet: fresh coffee, two type of fresh juice jars, 4 to 5 fresh fruits, several egg dishes, and other foods. Choices changed daily, likely based on what was available, which seemed less stressful for staff. Maybe my expectations are shaped by last year’s hotel, where the buffet let you start your day immediately and always fresh fruit.

Excellent service and very clean.

Excellent location. The suite is phenomenal!

The staff was very professional and accommodating. Helped us book several tours. They were such a help. The hotel has a beautiful rooftop restaurant overlooking the city. It’s so amazing. I loved it !

Overall an excellent place to stay, room setup was good and comfortable, also very modern, but it was very small considering there was almost no space to place the luggage. I was traveling solo so I can imagine how much worse would be for couples. I'd also suggest to add a mini fridge and clothing iron for convenience. The location was excellent, safe and easy to walk around El Poblado. There were plenty of ride sharing options to go anywhere else too.